athenahealth Employee or Contractor Account Reset and Unlock

Self-Service Password Reset and Account Unlock

Use Microsoft's Active Directory Self-Service Password Reset tool to regain access to your Corporate account (i.e the password you use to log into your local PC). Other types of accounts (Linux, Production Active Directory, etc.) can typically be reset at http://go.athenahealth.com/iiq.
Account management for athenaOne is managed at http://athenanet.athenahealth.com

Forgot your password
Password has expired
Account is locked
Unable to sign in

Unlock Active Directory Account or Reset Your Active Directory Password

Change a Corporate Active Directory Password You Know

If you know your current Active Directory password and would like to change it, use the following directions:

Windows Password Instructions Mac Password Instructions
Other types of accounts (Linux, Prod AD, etc.) can typically be reset at http://go.athenahealth.com/iiq.

Get Further Help

Try searching askHub for further help:

Search askHub

Contact the Service Desk if you need additional assistance after using the links provided:

Service Desk 617-402-1411

Password Requirements

Minimum 12 characters
At least one uppercase letter
At least one lowercase letter
At least one number or symbol
Example: Thirstyvines457!!3

Avoid Using The Following In Your Passwords

Brand names
Product names
Company locations
Abbreviations with specific company meaning
Recently used passwords